Returns & Refund Policy

30-day returns

You may return unused items in their original packaging within 30 days of delivery for a refund of the item price. Start a return by emailing us with your order number and the items concerned.

Items we cannot accept

• Toys that have been given to a pet, chewed, soiled or washed, for hygiene reasons.
• Items returned without their original packaging or with missing parts.
• Items reported more than 30 days after delivery.

These exclusions do not affect your rights in respect of faulty or misdescribed goods.

Faulty or damaged items

If an item arrives damaged, or fails during normal use within a reasonable period, contact us with photographs. We will arrange a replacement, a repair where practical, or a refund, at no cost to you.

Return shipping

• Change-of-mind returns: return shipping is the customer's responsibility.
• Faulty, damaged or incorrectly supplied items: we provide a prepaid return label.
• Keep proof of postage until your refund is confirmed.

Refund timeframes

Refunds are issued to the original payment method within 5 business days of the returned item being received and inspected. Your bank may take a further 3–10 business days to post the credit. Original shipping charges are refunded only where the entire order is faulty, damaged or incorrect.

Exchanges

The fastest way to exchange a size or variant is to return the original item for a refund and place a new order, so the replacement is not delayed by transit time.

Cancellations

Contact us as soon as possible if you need to cancel. We can usually stop an order before it is dispatched; afterwards, please use the returns process above.